Shipping policy
Dr.Luma Shipping Policy
Effective Date: March 14, 2026
At Dr.Luma, we are committed to delivering your teeth whitening products safely and efficiently anywhere in the world.
1. Shipping Locations
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We ship worldwide.
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Delivery times vary depending on your country.
2. Processing Time
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Orders are processed within 1–2 business days (Monday–Friday).
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Once your order ships, you’ll receive a shipping confirmation email with tracking information.
3. Shipping Costs & Free Shipping
| Country / Region | Shipping Cost | Estimated Delivery Time |
|---|---|---|
| United States, United Kingdom, Germany | Free | 7–15 business days |
| Other Countries | Calculated at checkout | 7–15 business days |
Delivery times are estimates. Customs, local postal delays, or holidays may affect actual delivery times.
4. Order Tracking
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A tracking number will be sent once your order is shipped.
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Track your package on the carrier’s website for real-time updates.
5. Lost or Damaged Orders
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If your order is lost or arrives damaged, contact support@aunetworks.co.uk within 7 days of delivery.
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Dr.Luma will arrange a replacement or refund, depending on product availability.
6. Important Notes
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Please ensure your shipping address is accurate; we are not responsible for delays caused by incorrect addresses.
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International shipments may be subject to customs fees, import duties, or taxes, which are the customer’s responsibility.
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Some deliveries may require a signature.
7. Contact Us
For shipping questions, email:
support@aunetworks.co.uk